1. Overview
SolvixOne ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (solvixone.com) or engage us for technology consulting services.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please discontinue use of our website and services.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide when you:
- Fill out our contact or enquiry form (name, email address, phone number, company name, and message)
- Email us or call us directly
- Engage us for services and sign a service agreement
- Subscribe to any communications we may offer
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website or source
- Date and time of your visit
2.3 Information from Third Parties
We may receive information about you from business partners, referral sources, or publicly available databases to help us better understand potential clients and improve our services.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to enquiries: Responding to your contact form submissions and follow-up communications
- To provide services: Delivering the technology consulting, implementation, and support services you engage us for
- To improve our website: Analysing usage patterns to enhance user experience and content
- To send communications: Sending service updates, project-related communications, and with your consent, marketing materials
- For legal and compliance: Meeting our legal obligations, resolving disputes, and enforcing our agreements
- For security: Detecting, preventing, and responding to fraud, abuse, or other security incidents
We will not use your personal information for any purpose other than those described in this policy without your prior consent.
6. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
- Enquiry / contact data: Retained for up to 3 years from last contact
- Client project data: Retained for the duration of the engagement and up to 7 years thereafter for legal and accounting purposes
- Website analytics data: Retained for up to 26 months in aggregated form
When personal information is no longer needed, we securely delete or anonymise it.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- HTTPS encryption for all data transmitted via our website
- Access controls limiting data access to authorised personnel only
- Regular security reviews of our systems and processes
- Secure disposal of personal data when no longer required
While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data ("right to be forgotten")
- Restriction: Request that we restrict processing of your data in certain circumstances
- Portability: Request your data in a portable, machine-readable format
- Objection: Object to processing of your data for direct marketing purposes
- Withdraw consent: Where processing is based on consent, withdraw it at any time
To exercise any of these rights, please contact us at hello@solvixone.com. We will respond within 30 days.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at hello@solvixone.com and we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by updating the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: